{"id":1909,"date":"2024-06-30T17:44:09","date_gmt":"2024-06-30T17:44:09","guid":{"rendered":"https:\/\/yalutec.com\/?page_id=1909"},"modified":"2025-09-09T11:06:09","modified_gmt":"2025-09-09T11:06:09","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/yalutec.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We have selected some of the questions<\/strong> that have been done the most for us throughout our career.Find the answer you are looking for here<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is conversational commerce or c-commerce?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Conversational commerce is the empowerment of consumers to make purchasing decisions, acquire products or services, and make transactions through messaging applications.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the difference between Yalutec and Yalo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
  • Yalo and Yalutec are companies that complement each other.<\/li>
  • Yalo offers a platform that allows companies to automate conversations between their customers.<\/li>
  • Yalutec advises and supports companies to have a conversational commerce channel. It also complements its experience with solutions such as yumpii, which allows for the administration of commerce, dynamically communicating products, prices, branches and other information necessary to make sales in digital channels.\u00a0<\/li>
  • We also enable businesses to facilitate payments for their users through migo, an omnichannel platform for digital payments.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it normal for conversational channels to have a high number of users at the beginning, with incremental growth, but over time the growth stops and in some cases decreases?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Yalutec's methodology includes 3 stages for conversational channels<\/p>

    1. Diffusion, which is when we start using the channel and spreading its existence among a close circle.<\/li>
    2. Stability, we are working on adjusting the experience to make it optimal for users\u00a0<\/li>
    3. Scalability: at this stage the number of users grows, but a roadmap is also drawn up to mature the functionalities and the service that the conversational channel provides to users.<\/li><\/ol>

      If a WhatsApp channel does not meet user expectations in terms of service, it will not have the expected return, which is why the experience must be integrated with yumpii, digital commerce manager, and migo as payment facilitator.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I start a conversational channel from scratch?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Yalutec has developed a methodology that helps companies identify objectives and achieve the goals set for the conversational channel.\u00a0<\/p>

      We are experts in creating successful user experiences in conversational channels, with integrations to the systems that the company already has to generate the data required by our clients.\u00a0<\/p>

      We have an ecosystem of solutions that allow you to have automated flows and conversations specifically designed to meet user needs.<\/p>

      We also integrate yumpii, a digital commerce management platform, which dynamically communicates products, prices, offers, branches and other data required to make an effective sale.<\/p>

      We also provide our clients with an omnichannel payment facilitator optimized for conversational channels, migo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the difference between WhatsApp Web, WhatsApp Business and WhatsApp Enterprise<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
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      1. WhatsApp Web is the feature to share the WhatsApp application from your mobile phone to your computer. This applies to both the personal application and WhatsApp Business.<\/li>\n \t
      2. WhatsApp Business is the WhatsApp application developed for the small business segment. A maximum of 4 people can be connected through the same telephone number.<\/li>\n \t
      3. WhatsApp Enterprise is the option developed by Meta for companies that need to connect with their clients or users in a deeper way.<\/li>\n<\/ol>\n
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          • It allows you to integrate with company data, make push notifications, and create flows that reduce friction with users.<\/li>\n \t
          • Through WhatsApp Enterprise, Yalutec offers yumpii, a commercial administrator that dynamically communicates information about products, prices, branches, etc.<\/li>\n \t
          • Also in the WhatsApp Enterprise application, companies can process payments through migo, an omnichannel platform for digital payments.<\/li>\n<\/ul>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t